1. Acceptance of Terms

By creating an account or using Think Cater's services (the "Service"), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you are using the Service on behalf of a business, you represent that you are authorized to bind that business, and "you" refers to that business. If you do not agree, do not use the Service.

2. Description of Service

Think Cater provides a catering-management platform that may include AI-assisted order parsing, menu and recipe management, ingredient-level inventory tracking, prep sheets, shopping lists, allergen labeling, delivery coordination, and analytics. Features may change, and some capabilities may be described as "coming soon" or "on the roadmap" and are not yet available.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information and to keep it current, and to notify us promptly of any unauthorized use.

4. Customer Data, Content & Intellectual Property

Your data. As between you and Think Cater, you own the data and content you submit to the Service ("Customer Data"), including your menus, recipes, orders, and any information about your own end customers. You grant Think Cater a limited, non-exclusive license to host, process, and use Customer Data solely to provide and improve the Service and as described in our Privacy Policy.

Controller / processor. Where Customer Data includes personal information about your end customers, you are the controller of that data and Think Cater acts as your processor / service provider, handling it on your documented instructions. You are responsible for having a lawful basis and any required notices or consents to provide that data to us.

Our IP. Think Cater and its licensors own all rights in the Service, including its software, models, designs, and trademarks. We may use aggregated or de-identified data that does not identify you or any individual to operate and improve the Service.

5. Acceptable Use

You agree not to:

use the Service unlawfully or to violate the rights of others;
upload content you lack the right to share, or others' personal data without a lawful basis;
attempt to breach, probe, or circumvent security or access controls, or access another business's data;
reverse engineer, scrape, or overload the Service, or abuse AI features to generate excessive load;
resell or provide the Service to third parties except as expressly permitted.

6. Subscription and Payment

Paid plans are billed in advance on a recurring basis through our payment processor (Stripe). All fees are non-refundable except as required by law. You may cancel at any time, effective at the end of your current billing period. We may change pricing on prospective notice.

7. Food Safety & Allergen Information

Think Cater uses automated and AI-assisted tools to help generate dish information, including allergen and dietary tags. This information is provided to assist your operations and is not a guarantee of accuracy or completeness. You are solely responsible for independently verifying all allergen, ingredient, and dietary information with your kitchen before it is labeled for, communicated to, or served to any end customer. Think Cater does not warrant that AI-generated allergen or dietary information is correct and is not responsible for allergic reactions, illness, or other harm resulting from reliance on it.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Think Cater does not warrant that the Service will be uninterrupted or error-free, or that any AI-generated content, document parsing, pricing, or recommendations are accurate or complete.

9. Limitation of Liability

To the maximum extent permitted by law, Think Cater and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service — including reliance on AI-assisted allergen, dietary, pricing, or inventory information. Think Cater's total aggregate liability for any claim shall not exceed the amount you paid to Think Cater in the twelve (12) months preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Think Cater and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Data or content; (b) your handling of your end customers' personal data and your allergen, ingredient, and food-safety decisions; (c) your use of the Service in violation of these Terms or applicable law; or (d) your infringement of any third-party right.

11. Term & Termination

These Terms apply while you use the Service. You may stop using and close your account at any time. We may suspend or terminate access for breach of these Terms, non-payment, or to comply with law or protect the Service. On termination, your right to use the Service ends; sections that by their nature should survive (including 4, 7–10, 12) will survive.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Subject to the arbitration provision below, the state and federal courts located in San Francisco County, California will have exclusive jurisdiction, and you consent to venue there.

Binding arbitration; class-action waiver. Except for claims that may be brought in small-claims court or for injunctive relief to protect intellectual property, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, on an individual basis. You and Think Cater waive any right to a jury trial and to participate in a class, collective, or representative action. If this class-action waiver is found unenforceable, the remainder of this arbitration provision will be void.

13. Changes to These Terms

We may update these Terms from time to time. We will revise the "Last updated" date above and, for material changes, provide additional notice. Continued use after changes take effect constitutes acceptance.

14. Contact

Questions about these Terms: support@thinkcater.com. Postal: Think Cater, 2200 Jerrold Ave, San Francisco, CA 94124.